Helpdesk Technician
Company: Kelly Services
Location: Waterford
Posted on: April 9, 2021
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Job Description:
Helpdesk TechnicianLocation: Troy, MIDuration: ContractKelly
Technology is currently recruiting for a Helpdesk Technician to
provide helpdesk support and resolve technical issues. The ideal
candidate will be a tenured desktop support tech that can fix
Outlook issues, printer issues, restart the server, manage Active
Directory, and random IT needs in a manufacturing
environment.Primary Duties:- Provide helpdesk support and resolve
technical issues to the end user's satisfaction.- Monitor and
respond quickly and effectively to support request received through
the IT helpdesk ticketing system.- Monitor service desk for open
and unassigned tickets, making sure they are assigned to the
appropriate queue and resolved based on priority.- Create, disable,
and reset passwords for Active Directory accounts.- Add network
printers, map network drives, install software on workstations.-
Modify configurations, utilities, software default settings, etc.
for the local workstation and/or phones.- Assist with creating
documentation for end users and IT team.- Assist with onboarding of
new users.- Install, test and configure new workstations,
peripheral equipment and software.- Maintain inventory of all
equipment, software and software licenses.- Report issues to the
Systems Administrator or department manager for escalation.-
Perform timely workstation hardware and software upgrades as
required.- Ensure that the helpdesk services meet the set KPis and
SLAs.Skills:- High school diploma or equivalent with two years of
relevant technical experience.- Experience with iBM AS400 ERP
Systems (nice to have)- Experience with Microsoft Operating Systems
and Microsoft Office Suite applications.- Knowledge and skills in
troubleshooting. Ability to research and resolve technical issues.-
Time management skills.- Effective communications and customer
service skills while having attention to detail.- Must have high
level of professionalism.- Preferred: CompTIA A+, Network+
Certifications.Why Kelly--?By partnering with Kelly IT, you'll have
direct connections to top companies around the globe-giving you the
chance to put your tech skills to work on some of today's most
intriguing, innovative, and high-visibility projects. In a world
where change is the only constant, our unparalleled connections and
IT market expertise help you take your skills exactly where you
want to go. We're here to help you gain experience, keep learning,
and move your career forward.About Kelly--At Kelly, we're always
thinking about what's next and advising job seekers on new ways of
working to reach their full potential. In fact, we're a leading
advocate for temporary/non-traditional workstyles, because we
believe they allow flexibility and tremendous growth opportunities
that enable a better way to work and live. Connecting great people
with great companies is what we do best, and our employment
opportunities span a wide variety of workstyles, skill levels, and
industries around the world.Kelly is an equal opportunity employer
committed to employing a diverse workforce and providing
accommodations for people with disabilities in all parts of the
hiring process as required under its Employment Accommodation
Policy. Kelly will work with applicants to meet accommodation needs
that are made known to Kelly in advance.]]
Keywords: Kelly Services, Waterford , Helpdesk Technician, Professions , Waterford, Michigan
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