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Call Center Representative - HYBRID REMOTE

Company: Aston Carter
Location: Waterford
Posted on: September 20, 2022

Job Description:

Description:
Call Center Representatives will work an average of 40 hours per week during our call center hours:
- Monday-Wednesday 8am-5pm
- Thursday 8am-6pm
- Friday 8am-6pm
- Saturday 8am-1pm (Rotating)

MSGCU is in need of a call center representative for their Troy team. This candidate will be responsible for:

- 60 to 70 inbound and outbound calls pertaining to banking related inquiries.
- This position is basically a telephone banker who assists members with account maintenance and sales related questions
- Consults with members to obtain information and explain available financial services. Effectively listens for cues and reviews account data to determine the nature and extent of members' needs, resolve problems, and suggest appropriate products and services.
- Provides routine information related to MSGCU services or policies, including eligibility for membership, types of accounts, insurance programs, loan policies, interest rates, current dividend rates, wire transfers, locations and office hours, and promotes virtual services channels.
- Performs a broad range of member service and teller functions including accurately processing savings, draft/checking, and certificate (CD) account transfers; assisting with setting up MSGCU's automated services, processing address changes, check orders, and reorders; offering loan quotes, calculations, and rates; generating loan applications, entering application data with accompanying notes, and making loan payments.
- Inputs loan applications and determines if loans meet the criteria to process immediately. Accurately prepares and processes loan requests. Sets up closing date and provides instructions concerning documents needed to complete the closing process. Reviews applications and calls on loans not closed.
- Assists members with completing all arrangements and documents for automated services such as direct deposit, payroll deduction, automated teller machines (ATM), and audio response services. Assists with ordering Debit/Credit Cards and PIN numbers, audio access response PIN numbers, and Internet Banking.
- Mails IRA and certificate of deposit account applications and related documents. Processes deposits and/or distribution of funds to members' accounts for IRA and CD transactions.
- Answers and returns all correspondence within established regulations, procedures, and performance and productivity standards.
Skills:
call center representative, Banking, Account Management, underwriting
Top Skills Details:
call center representative,Banking,Account Management,underwriting
Additional Skills & Qualifications:
Must Have:
Either of the following experience within a fast-paced customer service environment:
- 1 year of experience within a financial institution, or
- 2 years of experience within a call center with sales or production goals
- great verbal and written communication skills
- ability to multi task using multiple screens and talking while typing
- ability to pass a Credit Check
- high school diploma

Nice to Have:
- CRM software system knowledge and/or usage
- experience as a teller or banker
- credit union experience

DQ's:
- no financial services/banking or credit union experience
- job tenure (less than 1 to 2 years in each position)
Experience Level:
Expert Level


About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Waterford , Call Center Representative - HYBRID REMOTE, Other , Waterford, Michigan

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