CULVER'S JOB DESCRIPTION
Leads management team by providing guidance, direction, and
opportunity to ensure that every guest who chooses Culver's leaves
happy. Responsible for the operational and financial success of
Leads team to increase business sales and net profit to meet the
annual budget while attaining the mission.
Ensures the preparation and review of daily summary report against
daily control totals from cash register system ensuring
Ensures accurate preparation of weekly operations report based on
the daily summary report.
Ensures completion and daily follow-up of weekly schedule and daily
deployment based on budget forecasts to meet system labor
percentages Maintains controllable costs based on system averages
Maintains and controls product inventory according to business
Ensures the completion and documentation of food temperatures and
product rotation as described in the Quality Control/Safe Food
Checklist and Product Rotation Report Ensures Effective training
and demonstration of food safety practices Ensures product quality
and portion control to meet system standards Maintains and supports
risk management team in implementation of safety standards that
apply to Culver's hazard communication program and overall team and
guest safety and health Supervises the hiring and orientation of
all team members Supervises the initial, as well as ongoing
training and development of all team members according to
Develops the management skills of the management team.
Coaches and mentors all team members providing incidence
documentation as necessary.
Evaluates management performance annually and supervises bi-annual
team member performance appraisals Provides wage adjustments based
on performance standards Ensures restaurant compliance with Federal
and State labor laws Enrolls team members eligible for the group
benefit program Ensures policies are enforced consistently for each
team member Conducts weekly management meetings to keep managers
informed on system changes and/or enhancements Schedules a minimum
of four team member meetings on an annual basis to keep team
informed on system changes and/or developments. Uses these meetings
to ensure the system standards of quality and guest service are
consistently maintained Ensures consistent uniform and appearance
standards of team members Maintains timely and effective
communication among team members concerning restaurant information
Consistently maintains excellence in guest relations including
prompt follow up on guest comment cards Supervises to ensure guests
consistently receive quality product in five minutes for in house
and four minutes for drive-thru. Supervises routine service time
checks to ensure this is accomplished Ensures the proper
maintenance of equipment and repairs.
Ensures the cleaning, organizing, maintaining and follow-up of
restaurant and grounds using visitation and full field reports.
Ensures daily restaurant tours have been performed before and after
Develops and maintains a relationship within the community as a
partner in local marketing events.
Demonstrates positive and effective role modeling for all team
members through appearance and attitude.
Attends all manager skills classes and effectively applies
information learned to the restaurant operations.
Routinely checks e-mail and extranet (twice per shift) and responds
Ensures the accurate implementation of new products and procedures
Ensures office, files and restaurant postings are maintained
correctly, according to federal, state and system standards.
Coordinates and implements restaurant policies and procedures to
all team members.
EDUCATION: College graduate with a degree in hotel and
restaurant management or equivalent experience. Certified in a
national food safety program.
EXPERIENCE: Five years experience in a supervisory position.
Certified in-store trainer in all areas.
COMPENSATION: Salary is commensurate with person's qualifications
and will reflect present market for a position of similar
Stand Constantly Walk Constantly Sit Occasionally Handling
Constantly Lift / carry 10 lbs or less Constantly Lift / carry
11-20 lbs Constantly Lift / carry 21-50 lbs Frequently Lift / carry
51-100 lbs Occasionally
MANAGEMENT LEADERSHIP SUCCESS FACTORS
COMMUNICATION: Verbal, written, presentations to others;
communication up - same level - direct reports; inclusive, honest,
direct, timely; clear, concise; confronts the brutal facts;
delivers ideas for solutions with problems.
CHANGE MANAGEMENT: Taking initiative, supportive of change; reacts
quickly and appropriate; sets a good example as a role model in
accepting change, executing change initiatives and following
through to insure changes are effective.
DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and
sensitivity in addressing issues; gathers appropriate information
and seeks input from cross functional team members; collaborates
with others to insure that decisions are made with consideration
for impact on others; makes timely and fair decisions; able to make
tough decisions when necessary.
INNOVATION, CREATIVITY & VISION: Seeks new ways to improve
efficiency, effectiveness, quality; achieves extra-ordinary results
with ordinary resources.
PLANNING (short and long term): Organized and able to establish
priorities, required resources; delivers the desired results;
manages multiple deadlines and priorities; insures that planning
involves cross-functional team members to assess impact of
deadlines and utilization of resources.
ORGANIZATIONAL RELATIONSHIPS: Builds effective relationships with
both external (guests and vendors) and internal (team members)
stakeholders, and between levels, teams and across functions.
Supports and cooperates with other teams, negotiates and has the
ability to influence others.
BUILDS AND SUSTAINS A HIGH PERFORMANCE TEAM: Selects the right
people for the right job. Develops team members, provides training
and development to support their success; empowers team members to
make decisions while minimizing risks; provides measurable feedback
in a timely manner; retains valuable talent and builds the
effectiveness of the team as a whole. Plays like a champion
ACCOUNTABILITY: Walks the talk. Delivers results on time and at the
quality level promised.