Technical Account Mgr with water / solvent based inks and coatings exp
Company: Talent Search PRO
Location: Columbus
Posted on: April 2, 2026
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Job Description:
This role can be 75% remote in: Ohio, Michigan, Indiana or
Kentucky, the other 25% will be traveling Position Summary: The
Technical Service Manager leads the technical interface between
client and key customers in the wide web flexographic and gravure
printing segments. Specializing in water based and solvent based
inks and coatings, the TSM is responsible for overseeing technical
support activities, managing customer relationships, and ensuring
successful product implementation and performance. This leadership
role drives technical excellence, supports business growth, and
ensures high customer satisfaction through expert service delivery
and collaboration with internal and external teams. Key
Responsibilities: 1. Manage and lead technical support for wide web
flexo and gravure customers, ensuring optimal use of water and
solvent based product lines. 2. Oversee on site troubleshooting,
ink optimization, and product performance evaluations. 3.
Coordinate and lead press trials, product introductions, and
technical audits at customer facilities. 4. Collaborate with
R&D, sales, manufacturing, and regulatory teams to deliver
tailored technical solutions that meet customer needs. 5. Develop
and implement technical service strategies that support customer
retention, growth, and innovation. 6. Build strong relationships
with key customer stakeholders, acting as the primary technical
point of contact. 7. Provide guidance and mentorship to technical
representatives or field service personnel, where applicable. 8.
Maintain detailed technical documentation, service reports, and
communication logs to support proactive issue resolution and
continuous improvement. 9. Ensure compliance with safety,
environmental, and regulatory standards, particularly regarding
solvent handling, emissions, and product stewardship.
Qualifications: · Education: Bachelor’s degree in Chemistry,
Printing Technology, Engineering, or a related technical field is
preferred. · Experience: · 5 years in a technical role supporting
wide web flexographic and/or gravure printing. · Proven experience
with water based and solvent based inks and coatings used in
flexible packaging. · Demonstrated ability to lead customer facing
technical engagements and manage technical projects independently.
· Strong knowledge of pressroom processes, ink/substrate
interactions, drying systems, and surface treatments. · Skilled in
color matching, print troubleshooting, and print defect analysis. ·
Effective communicator with excellent customer service and cross
functional collaboration skills. · Able to travel frequently (up to
70%) to customer sites, manufacturing plants, and regional
meetings. Preferred Skills: · Experience with color management
systems (e.g., X-Rite). · Understanding of lamination, coating, and
post print converting processes. · Familiarity with VOC compliance,
safety protocols, and system regulations.
Keywords: Talent Search PRO, Waterford , Technical Account Mgr with water / solvent based inks and coatings exp, Manufacturing , Columbus, Michigan
