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Technical Office Specialist

Company: Oakland County, MI
Location: Waterford
Posted on: September 16, 2023

Job Description:

Salary: $42,898.00 - $57,476.00 Annually

Location : Pontiac, MI

Job Type: Full Time

Job Number: 2023-195

Department: Homeland Security

Opening Date: 07/18/2023

Job Summary

Functions as an expert in using the County standard and department specific software applications, as well as third-party applications and database systems. Maintains and updates a large, mission critical database system utilized for immediate information needs of staff, as well as regular, special, and periodic divisional reports. Researches, compiles, and analyzes information and develops new reports and formats as requested by professional and administrative staff. May work with Information Technology to resolve technical software and hardware problems. Trains staff in the use of specialized departmental/divisional software applications. Performs technical support duties to assist professional staff members. Assists in developing department specific staff and client training materials. May assist with the development of new database versions and with authoring web pages using standard development tools. Collects data and compiles statistics for reporting purposes. Utilizes current Countywide and/or department specific software to complete assignments.

Minimum Qualifications

Applications will be rejected if the following information is not provided at the time of application:

  • Thoroughly documented work history
  • The application is incomplete in ANY capacity
    At time of application, applicant must:

    1. Be a high school graduate or have a certificate of successful completion of the General Education Development (GED) Test.

    2. Have had four (4) years of increasingly responsible experience assisting professional level staff in the compilation and preparation of divisional reports or performing data input and maintenance; at least one (1) year of which included the use of specialized departmental software applications.

    NOTE: Course work at an accredited college, university, business or commercial school in a related area may be substituted for up to three (3) years of the experience on a year-for-year basis.

    3. Pass the complete examination, including the employment medical established for this classification.

    4. Successfully complete the six (6) month probationary period.

    Work History

    You are required to include your work experience in the Work Experience Section of your NEOGOV application. If you have previously included work history on a resume you must transfer your work history into the Work Experience Section prior to applying. Attached resumes will not be reviewed or considered. Please review the job posting, specifically the purpose of the position and the minimum qualifications, prior to answering the work experience question; and note that only related work experience will be considered. NOTE: Provide full detail in the employment history section noting the skills, experience and hours worked per week pertaining to the minimum qualifications.

    Oakland County Michigan - YOUR FUTURE IS HERE! Award winning and fiscally responsible County (AAA Bond Rated) government agency invites you to begin and advance your career with us as we continue on the path to provide cutting edge services to the communities we serve. We offer a stable work environment, competitive salaries, a full benefits package, growth opportunities and employee training along with generous tuition reimbursement. We recognize that your hard work and dedication to the communities we serve are the driving force behind our success, and we continually look for additional ways to build a positive work environment. Join us on our journey to continue to make Oakland County a great place to Live, Work and Play.

    Overview of Employee Benefits:
    • Comprehensive benefits package that includes medical,prescription, dental, vision, short and long-term disability insurance, life and accidental death and dismemberment insurance for all eligible employees, with minimal employee cost.
    • Health and dependent care reimbursement accounts where employees can place pre-tax dollars into an account to be used for health care or dependent care related expenses.
    • There is also a comprehensive retirement package in which all Eligible employees are enrolled in a defined contribution plan (401a) with a County match; also the ability to participate in a deferred compensation plan (457).
    • Ample time-off for all employees, including 11 to 13 paid holidays per year, five personal leave days, one floating holiday, 10 vacation days within the first year (amount of vacation days increase over tenure).
    • Annual Leave Buy Back is offered once a year to all eligible employees with 60 (or more) annual leave hours in the bank. This program offers interested employees the option to "cash out" annual leave hours in order to receive a payout. Employees can "cash out" a minimum of 20 hours to a maximum of 40 hours.
    • Parental Leave is available for all full-time employees who have completed six (6) months of County service. Employees will receive 6 weeks of paid leave at 100% of their current salary. Parental Leave can be utilized for both the birth and adoption of a child.
    • Affordable on-site child care for infants to five years old for children of County employees; also provides a school-age summer camp program. Employee Health and Wellness Benefits:
      • The mission of the OakFit Wellness Program is to assist Oakland County employees, retirees and dependents in taking ownership of their health and wellness in order to improve quality of life, enhance productivity, and stabilize long-term employee/employer health care costs. There are a wide variety of programs offered, including weight management, exercise, Tobacco Cessation, and various educational workshops. OakFit also offers annual on-site health screenings. Employees and dependents have access to the OakFit website offering a wealth of resources including webinars, a recipe page and other informational topics. Employees can also see upcoming events posted on the Wellness calendar and subscribe to Wellness Program email updates. Professional Development:
        • Our tuition reimbursement program assists eligible employees seeking to improve their educational qualifications in subjects and fields directly related to the County's operations, activities and objectives.
        • The County's Human Resources Department provides in-house professional development training to employees across departments, including programs ranging from conflict management to grammar skills. Employees may also have opportunities to attend job-related conferences/seminars.
        • The County's Information Technology Department provides basic to advanced job-related computer software training to employees. Other Benefits:
          • The Employee Assistance Program (EAP) is offered confidentially to you or your family members. At no cost to you, the program supports with mental health counseling, work/life resources and more.
          • The Employee Service Award Program recognizes employees for years of service and educational achievement.
            To view full-time new hire benefits, please click the following link:


            The next set of questions begins the Training & Experience Questionnaire. THIS SET OF QUESTIONS WILL BE SCORED AS A TEST. Only those scoring in the top group will be sent to the hiring department for final consideration and placement on an eligible list of candidates. You will be notified of your results by email. Following these instructions are questions related to important job tasks performed by this classification. Be sure to respond to all questions. I have read and understand these instructions.
            • Yes
            • No


              Do you have experience working with access control software?
              • Yes
              • No


                Do you have work experience training team members?
                • Yes
                • No


                  Do you have experience troubleshooting computer system errors?
                  • Yes
                  • No

                    Required Question

Keywords: Oakland County, MI, Waterford , Technical Office Specialist, IT / Software / Systems , Waterford, Michigan

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