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Customer Service Specialist / Office Assistant

Company: Kotz Heating & Air
Location: Waterford
Posted on: June 25, 2022

Job Description:

Kotz Heating and Air, Waterford MI. We are locally owned and operated, serving the residents of Oakland County, MI since 1929. Proudly serving Waterford, Clarkston, Birmingham, Royal Oak, Walled Lake and the surrounding areas. We offer the highest quality the industry has to offer in heating, air conditioning, plumbing, indoor air quality, and water treatment services.Check us out online: We currently have an immediate opening for an energetic Customer Service Specialist / Office Assistant to join our fast-growing family. Someone with a passion for serving customers and gets satisfaction from helping others, stellar communications skills, and proven ability to multi-task in high-volume environments. This position is a vital role and is the initial contact to our clients, and customers.Job Title: Customer Service Specialist / Office Assistant Work Hours: Monday thru Friday, 8am to 5pm, with occasional overtimePay Scale: up to $20.00 per hour + SpiffsBenefits:

Medical 50% company paid for employee & dependentsDental insuranceVision insuranceCompany paid Life Insurance policy401K6 Paid HolidaysPaid VacationBereavement payOn-site Fitness Center & beveragesOther company insurance benefitsPrimary Job Function: 100% customer service! Responsible for answering inbound calls, qualifying customer's needs, and prioritizing accordingly, scheduling service technicians and plumbers. Following up on service recommendations given by the service tech after a schedule appointment. Required Qualifications:
  • High school Diploma or equivalentPass background check and drug screen2 years related experience in customer service in an office, call center, or retail setting, or equivalent combination of education and experience Multiline phone experience
  • Proficient in Word, Outlook, and ExcelCRM / ERP Customer Database management experienceEnjoys talking with people all day, every day!Team oriented and ability to work independently Aggressive self-starter & ability to make decisions General sales skills and aptitudeExcellent communication & follow up skills Ability to multi-taskOrganizedStrong sense of urgency Team oriented and ability to work independentlyservice, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator

Keywords: Kotz Heating & Air, Waterford , Customer Service Specialist / Office Assistant, Hospitality & Tourism , Waterford, Michigan

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