Shift Supervisor #18126 Waterford, MI (Full-time)
Company: Great Lakes Ace Hardware Inc
Location: Waterford
Posted on: February 25, 2021
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Job Description:
Job Title: Shift Supervisor Shift: varies Reports To: Store
Manager FLSA Status: Non-exempt SUMMARY The Shift Supervisor will
serve in a supervisory capacity, overseeing the direction of store
associates and coordination of store operations. They are
responsible for ensuring that associates provide exceptional
customer service, while achieving sales goals. This includes
customer satisfaction, driving sales, building sales skills and
product knowledge. Shift Supervisors are routinely called upon to
do the jobs or some functions of the job of all subordinates and
therefore should have the skill and capability to perform all the
essential functions of all the jobs in the store. ESSENTIAL DUTIES
AND RESPONSIBILITIES include the following (Other duties may be
assigned as needed): Customer Service Drive store sales by ensuring
that all customers are acknowledged, customer projects needs are
met, and concerns are resolved quickly. Follow and demonstrate the
Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace
Hardware's ongoing Business to Business strategy. Register
Operations and Cash Control - Follow cash control measures per
corporate guidelines with timely safe/register counting, banking
and communication with District Manager. Controlling and Overseeing
Operating Costs Control and oversee operating costs (maintenance of
fixtures/machinery, store supplies, etc.) through proper training
of store
associates. Inventory Control - Maintain accurate inventory through
on-hand integrity, daily receiving, store opportunity
communication, product flow, and adhering to corporate
guidelines
and deadlines. Merchandising - Ensure appropriate merchandise stock
levels, merchandise adjacencies and presentations according to
corporate guidelines; signing, and assortment in all departments;
ensure sales floor is adequately stocked. Communication - Must have
strong and effective oral and written communication skills. Have
the ability to disseminate information in a professional manner,
and cultivate change with all levels of the organization. Store
Appearance - Create and maintain a clean, safe and presentable
shopping experience with a favorable impression to our customers,
neighbors, and associates. Associate break rooms, restrooms,
Helpful Hub, office and/or customer service counter MUST be cleaned
and maintained at all times. Nightly recovery must be completed.
Attendance A continuous pattern of regular and prompt attendance is
required along with the ability to work a flexible schedule
including weekends. SUPERVISORY RESPONSIBILITIES Oversees up to 20
associates in the store, in the absence of the Store or Assistant
Management staff. Carries out oversight responsibilities in
accordance with GLA's policies, procedures, and applicable laws.
Responsibilities include training associates; assigning, and
directing work; addressing complaints and resolving problems with
the direction of the management team. RELATIONSHIPS Maintain open
lines of communication with all store associates, store
supervisors, and the Support Center personnel. TECHNOLOGY Use of
computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net,
Epicor and email. QUALIFICATIONS To perform this job successfully,
an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. EDUCATION and/or EXPERIENCE Six
months of related experience and/or training preferred; or
equivalent combination of education and experience. LANGUAGE SKILLS
Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively
present information and respond to questions from groups of
managers, customers, and the general public. MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts,
proportions, percentages, area, and volume. Ability to apply
concepts of basic addition, subtraction, multiplication and
division. REASONING ABILITY Ability to define problems, collect
data, establish facts, and draw valid conclusions. Ability to
interpret an extensive variety of technical instructions in
mathematical or diagram form and deal with several abstract and
concrete variables. PHYSICAL DEMANDS The physical demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the associate is regularly required to
walk; use hands to finger, handle, or feel objects, tools, or
controls, talk and hear. The associate frequently is required to
climb ladders and stand and reach with hands and arms. The
associate is occasionally required to sit and stoop, kneel, or
crouch. The associate must
regularly lift and/or move up to 40 pounds and frequently lift
and/or move up to 50 pounds with assistance. Specific vision
abilities required by this job include close vision, color vision,
peripheral vision, and the ability to adjust focus. WORK
ENVIRONMENT The work environment characteristics described here are
representative of those an associate encounters while performing
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
associate occasionally works near moving mechanical parts. The
noise level in the work environment is usually moderate.
PI130791035
Keywords: Great Lakes Ace Hardware Inc, Waterford , Shift Supervisor #18126 Waterford, MI (Full-time), Hospitality & Tourism , Waterford, Michigan
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