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Account Director - Loyalty Engagement

Company: Epsilon
Location: Waterford
Posted on: June 4, 2024

Job Description:

Job Description

Essential Functions

  • Direct and dedicated management of larger accounts
  • Owns daily client communications and directs staff and other functional departments
  • Supervises project briefs and writes creative briefs
  • Works with Strategy & Analytics to help set strategic vision for the account
  • Responsible for generation of SOWs and estimates as well as invoices and payment coordination
  • Develop and manage client relationships
  • Participate in client's marketing planning process
  • Ensure service levels and tactics are keeping with strategic goals and that service levels are met
  • Communicate reports, results, and proposals to client
  • Formulate account specific service tactics, utilizing team orientation
  • Manage the team's account service effort and increase efficiency of programs
  • Owns the data processing process, including directing the internal production data teams as to specific campaign requirements
  • Build team dynamic and chemistry across the day-to-day associates
  • Team management including reviewing utilization rates, participating in the hiring and recruiting process, and developing employees for career progression
  • Lead development of new creative; work with Creative department and ensure that creative is on target with existing plan
  • Client leadership
  • Selects, develops, and evaluates personnel ensuring efficient operation of the function
  • Manages career paths by coaching and mentoring direct reports
  • Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
  • Provide technical leadership in the organization
  • Provides direction to individual contributors
    Knowledge & Skills

    • Excellent understanding of the creative development process
    • Extremely organized with a tremendous recall for day-to-day activities
    • Excellent project management skills
    • Excellent conceptual thinking
    • Excellent communication skills, must communicate across internal teams and with clients
    • Strong understanding of direct marketing
    • Proven record of building long-term relationships
    • Excellent strategic thinker
    • Excellent workflow management
    • Expert knowledge of methodologies and digital technologies
    • Able to coordinate projects across functional teams
    • Able to communicate effectively, upwards and downwards within the organizational structure
    • Able to solve complex problems and issues
    • Able to recognize and manage new business opportunities

      • Minimum of 10 years' experience in a related field
      • Significant leadership experience required

        • Associate's or Bachelor's degree preferred

          Additional Information

          About Epsilon

          Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit

          When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

          • Our Culture:
          • Life at Epsilon:
          • DE&I:
          • CSR:
            Great People Deserve Great Benefits

            We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

            Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.


Keywords: Epsilon, Waterford , Account Director - Loyalty Engagement, Executive , Waterford, Michigan

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