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Dental Practice Office Manager

Company: Family Dental Center of Waterford (Equishared/Lave
Location: Waterford
Posted on: January 12, 2022

Job Description:

Help us grow our business! Take Charge Office Manager and Team Builder Needed!

We're looking for someone to make a commitment...and we will too. Significant sign-on bonus

Come work for the Family Dental Center of Waterford, part of the Lavender Dental Group, and be a part of a growing dental practice group where you can help make a difference.
We are a well-established office that is continuing to grow and need a full-time Office Manager to join our team and help grow the practice. Our ideal candidate should have several years of experience in administration, particularly within a health care environment (Dental experience is a bonus), as well as demonstrable organizational, communications, and interpersonal skills. Those with exceptional office managerial experience outside of healthcare will be considered.

Lavender Dental Group is a family of dental practices as part of Equishared, an affiliation of dentists utilizing a common platform of services, processes, and systems to allow dental practitioners do what they do best... better serve their patients and help build healthier communities. We maintain the local dentist office feel while providing the best advanced care techniques and technology of larger dental practices. Lavender Dental Group offers comfort and convenience! Our practices provide every patient thoughtful, personal attention. No hype, no pressure - just a sincere approach to our patients' dental needs.

What you will contribute to our practice:

As an Office Manager, we are looking for an experienced, enthusiastic and collaborative person that loves building and maintaining positive relationships and environment with both the practice team and patients. You will provide critical support to all aspects of the business, helping us give the absolute best in quality care to each of our patients to convert them into long-lasting relationships (loyalty) and brand advocates (fans).

The Office Manager is responsible for the organization/coordination of the entire office operations. You manage all team members and all administrative aspects of the office by providing a clear point of leadership within our organizational structure. You are a take charge person, but you are also a collaborative leader that includes the entire team. You understand organizational process and work efficiency implementation.

In addition, they pay close attention to office procedures and resources to facilitate organizational effectiveness and efficiency. The Office Manager is the go-to person for the entire office, answering many questions, leading individuals in the right direction and helping at a moment's notice.

The Office Manager, as with all team members, is a brand ambassador and helps to establish the best brand-to-patient relationship and to make patients feel so special and blown away by their experience that they rave about our business to their friends and family.

You will work with a team that supports you, in an environment where there is a shared passion for quality patient care? Your primary role is to ensure the practice team have everything they need to work efficiently. The Office Manager is also responsible for contributing to and maintaining the practice's corporate culture, ways of connecting and bringing the team together which all leads to this being contagious toward patients.

Our dental family is growing, and we are looking for the right candidate to take on new measurable tasks with us.

What we will offer:
On-boarding Bonuses @ 90 days, 6 Months and 1 year
Competitive wages - $27.00- $34.00 per hour
Medical/dental/vision benefits

Office Manager Responsibilities:
- - - - - - - -Reports to the Regional Field Manager and works closely with the practice dentist(s) and office team
- - - - - - - -Participates in any new hiring needs and onboarding of new hires
- - - - - - - -Manages employee training and experience programs and other team
- - - - - - - -Track, update, and measure key performance indicators
- - - - - - - -Key contact for bi-weekly Office Manager/Level 10 calls with Regional Field
- - - - - - -Track, update, and measure key performance indicators and managing monthly Scorecard, budgets and purchasing needs
- - - - - - - -Communicating with Regional Field Manager and Corporate office about any
issues, activities, relevant information
- - - - - - - -Ordering and maintaining of office supply purchases; managing inventory of
- - - - - - - -Ensuring staff have access to tools they need; liaises with other departmental
Needs office issues
- - - - - - - -Point of contact regarding building maintenance on all office issues
- - - - - - - -Coordination of key employee experience and retention efforts in partnership
with HR
- - - - - - -Part of broader administration team, collaborating and working closely with other office
managers on idea sharing, generation and culture support
- - - - - - - -Oversees scheduling, rescheduling, or canceling appointments as needed.
- - - - - - - -Oversees the updating patient records and documenting
typically led by Front Desk Ambassador
- - - - - - - -Oversees and assists with communicating with medical insurance providers
to determine if patients are required to make co-payments.
- - - - - - - -May assist with performing general office duties, such as answering
telephones, photocopying, filing, and faxing.

Office Manager Requirements:
- - - - -3-4 years of professional experience, preferably in office operations; Certification in office administration, medical administration, or related fields is advantageous, but working knowledge of general administrative practices necessary.
- - - - -Prior experience in medical administration, particularly in a dental clinic a plus
- - - - -Sound knowledge of dental terminology or ability to learn it expeditiously
- - - - -Familiarity with electronic billing, account receivables, and insurance
- - - - -Proficient in dental practice management software beneficial (Denticon) or ability to learn it expeditiously
- - - - -Proficient in basic computer skills: Excel, Word, Outlook
- - - - -Excellent communication skills, both oral and written
- - - - -Experience with managing budgets
- - - - -The willingness to help others when needed
- - - - -Detail-oriented, organized and ability to multi-task
- - - - -Independent, but also a team player with effective interpersonal skills
- - - - -Able to manage competing priorities and projects
- - - - -Self-motivated, assertive, attentive, with good use of tact and judgment; passionate about diversity, equity and inclusion efforts, strong and proactive communicator
- - - - -Excellent telephone etiquette.
- - - - -Exceptional organizational skills.
- - - - -Excellent customer service skills.

FOR INFORMATION OR TO SUBMIT A RESUME: angie.begeman@sdpamgmt.com

Keywords: Family Dental Center of Waterford (Equishared/Lave, Waterford , Dental Practice Office Manager, Executive , Waterford, Michigan

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