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Club Manager

Location: Waterford
Posted on: January 10, 2022

Job Description:

We're searching for an expert General Manager to lead our team at Crunch Fitness in Waterford, MI.

ABOUT US: We're a fast-paced growth company. We have 9 clubs open and we're slated for a total of 28 locations in the Michigan Market. ARE YOU READY TO GROW?

CRUNCH is a gym that believes in making serious exercise fun by fusing fitness & entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, an extensive schedule of Crunch's signature classes, and more.


We offer a very competitive salary and benefits package. We are a rapidly growing company that is looking for Managers on our team to want to grow their careers with us. We believe in promoting within and ensuring growth opportunities for our employees.


The General Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. This individual will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

General Manager Requirements:

Must have previous experience as a Manager over 5 employees or more. Must have sales and operations experience. Must have a positive attitude, be team oriented, a good leader, and career driven. Computer proficiency, especially in Outlook, Word and Excel is required. Should have general knowledge of budgets and cost control. Lastly, must be CPR/AED Certified.

Essential Job Responsibilities:

Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club
Communicate and implement club policies and procedures to employees
Encourage staff to work as a team and be productive
Illustrate an ability to make decisions
Recruit and hire the highest possible caliber of staff

Sales/Revenue Management
Demonstrate the ability to lead, motivate, and manage team.
Achieve desired sales goals
Achieve desired revenue goals through the leadership and motivation of employees
Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth
Ensure that Team maintains proper tracking forms and the daily leads
Ensure that all promotions are effectively communicated to the team and all other appropriate staff
Ensure ongoing prospecting and generation of new prospective members
Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution
Ensure that he staff has a high level of knowledge about the clubs programs, facilities and equipment.
Emphasize importance of staff involvement in the community and neighborhood

Personal Training/Revenue Management
Demonstrate ability to lead, motivate and manage personal training department
Achieve desired personal training revenue and session production goals
Achieve desired revenue and production results thru the leadership and motivation of employees.
Implement and support company programs and promotion to help generate new PT client acquisition for optimum member base penetration
Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold
Ensure Personal Training team follows proper procedures in session redemption
Oversee PT manager in ensuring all components of departmental objectives are satisfied

Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology
Support personnel related problems or difficulties by following club procedure and documentation
Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members
Ensure the club meets standards for cleanliness, maintenance, safety, and security
Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to appreciate staff
Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor
Reinforce to staff the cleanliness is everyone's responsibility, not just the maintenance staff.
Ensure proper inventory of maintenance parts
Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist
Assist in the processing/submission and approval of payroll

Exhibit an understanding of budgets and income statements
Establish controls of expenses and purchasing of club supplies
Display an ability to keep expenses at or below budget
Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget

Serve as a role model for employees
Communicate effectively by holding weekly and individual meeting with all key club personnel
Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
Oversee, support, direct and develop department leaders

Profit Centers
Illustrate an ability to drive profit center revenue such as personal training, retail, etc.
Monitor flagged check-in's to increase revenue and collections
Demonstrate an ability to increase revenue per member

Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth
Oversees expense goals by managing payroll and general and administrative expenses
Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations
Keep current in knowledge of key competitors
Conduct frequent walk throughs

Measurement Standards
Successful management of all financial budgetary goals
Ensure standards of clubs cleanliness and customer service excellence
Demonstrate professionalism by leading by example
Membership retention
Timely completion of assigned tasks and projects
Follow all policies and procedures
Above description may be subject to change or alteration at any time

Daily "One Minute Meetings" with club staff
Daily Personal Training Manager Meeting
Weekly Club Management Meeting
Annual Performance Evaluations
Monthly or Weekly Department Meetings
Employee Training Meetings

Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.

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Keywords: JUST FITNESS STAFFING, Waterford , Club Manager, Executive , Waterford, Michigan

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