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IT Support Engineer (MSP)

Company: Intuitive Technologies
Location: Waterford
Posted on: April 3, 2021

Job Description:

Who We Are Intuitive Technologies - A hybrid MSP in Waterford, MI, is actively building the most reliable, kick-ass team that the IT industry has ever seen. We are a dynamic IT company built to be the IT support team for small businesses. We serve a variety of businesses in different industries and enjoy solving new challenges and embracing new technologies in service of our customers. What You'll Do We are seeking a Systems Engineer to join our mission and our team. You will be charged with leading a small support team, handling escalated tickets as well as overflow tickets, implementations, complex server issues, and performing results on projects as well as performing migrations. You will be the last escalation point in the problem-solving process, so it's important that you like a challenge and are willing to come up with creative solutions to meet our customers' needs. You will need to be flexible; a jack of all trades: not only will you be setting up and maintaining servers, networks and on-premises infrastructure devices, you'll also be reviewing sales proposals, contributing to team efficiencies and handling after hours emergency issues. You'll be the face of Intuitive Technologies, so strong communication and time management are critical to success in the position. What You'll Bring

  • 7-10 years direct experience solving problems with increasing complexity in an IT environment
  • Insatiable curiosity and ability to take risks (within reason) to delight the customer
  • A strong desire to overcommunicate with team members and the customer at every step in the process
  • An overachiever - you are the best at what you do, consistently perform above your peers, and are willing to go above and beyond to make our customers happy and make your teammates better
  • An obsession with impossible - doing whatever it takes in service to our customers while leading with empathy
  • A lifelong learner mentality, where you check your ego at the door
  • Proven track record of firewall configuration and management
  • Familiarity with Hyper V and Azure environments
  • Extensive knowledge in configuring and troubleshooting Windows Server 2008, 2012, 2016, 2019
  • Proficiency in configuration/maintenance of Exchange 2010 and newer + O365
  • Extensive experience with Windows Server Environments including clean installs to migrations to new account onboardings.
  • Extremely high competency in networking infrastructure and troubleshooting.
  • Strong time management skills
  • High sense of urgency with all items
  • Relentless and tenacious attitude toward problem solving
  • Strong project management experience, including the ability to delegate Experiences (Tickets) appropriately to team members Applicants must be eligible to work in the US for any Employer without restriction or expiration No third-party candidates will be considered for this role If interested, please send your updated resume to - submissions must have the subject line of "Experience - Consistency - Obsessed" in order to have your resume reviewed.

Keywords: Intuitive Technologies, Waterford , IT Support Engineer (MSP), Engineering , Waterford, Michigan

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