Grievance & Appeals Coordinator
Company: S3
Location: Detroit
Posted on: April 1, 2026
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Job Description:
Job Description STRATEGIC STAFFING SOLUTIONS (S3) HAS AN
OPENING! Strategic Staffing Solutions is currently looking for a
Grievance & Appeals Coordinator for a contract opportunity with one
of our largest clients located in Detroit, MI / REMOTE! Title:
Grievance & Appeals Coordinator Client Location: Detroit, MI (Fully
Remote) Duration: 12 Months Role Type: W2 Contract Engagement No
candidates from the following: FL, AZ, NY, NJ, MO, MA, MD, CA Note:
Individuals will be responsible for analyzing, researching,
resolving, and responding to complaints, appeals, and grievances
from members and regulatory agencies. Responses to all cases
require a detailed written correspondence to the inquirer. All
response letters must include specific elements to meet regulatory
and accreditation guidelines. Please note that we are looking for
individual who can work in a high stress, high volume, and heavily
audited area. We anticipate this will be a long-term position.
Education: Bachelor's degree is mandatory English/writing field of
study, healthcare administration, history, liberal studies, juris
doctorate degree or a related field. Engagement Description The
Grievance and Appeals (G&A) Coordinator is responsible for
processing appeals, grievances, complaints, and inquiries received
from members, authorized representatives, and regulatory agencies.
The coordinator is expected to analyze the customer’s concerns,
conduct necessary research by leveraging various internal and
external resources and contacts in order to make appropriate and
accurate case decisions. Appeal Coordinators are expected to
coordinate, facilitate, and conduct managerial level conferences
with customers and their authorized representatives to gather and
relay information. The coordinator is expected to keep an accurate
documentation record that details steps and action taken to resolve
the customer’s concerns. The outcome and resolution of all appeals,
grievances, complaints, and inquiries is communicated via written
correspondence to the customer using clear and simple language and
include elements that satisfy corporate, regulatory, and
accreditation timeframes, accuracy and response guidelines. Top 3
Required Skills/Experience Analytical mindset- having the ability
to examine a matter, the facts, contextual information and make an
informed decision or implement a reasonable, rationale solution.
Excellent written and verbal communication skills. Must be
proficient in proofreading, spelling, grammar, punctuation, and mat
Ability to analyze, interpret, apply reason and logic, conduct
research, structure a clear and thorough response Required
Skills/Experience Ability to apply policies and procedures to
arrive at accurate conclusions Ability to work in a fast-paced
environment with tight deadlines and high-quality standards Problem
solving aptitude Accuracy and strong attention to detail Ability to
prioritize responsibilities and effectively manage time Ability to
work effectively with management and part of a team to meet targets
High regard for protecting confidentiality of member, employee,
corporate and performance information. Previous customer service or
concierge experience (not specifically in a CSR type role) Strong
PC application and system skills- having the ability to navigate
multiple computer systems and databases Preferred Skills/Experience
Background in writing and/or research * Beware of scams. S3 never
asks for money during its onboarding process
Keywords: S3, Waterford , Grievance & Appeals Coordinator, Customer Service & Call Center , Detroit, Michigan
