Customer Service / Sales Rep (Tax Coordinator) - On-Site

Company: Concentrix
Location: Dearborn Heights
Posted on: March 16, 2026

Job Description:

We are seeking enthusiastic individuals with proven sales experience for a short-term assignment through 4/16/2026. You'll engage with customers, drive sales, and contribute to an energetic team environment. In this on-site position, you’ll connect with customers through inbound/outbound calls and online channels, delivering exceptional service and expert sales guidance. This role is responsible for delivering exceptional sales guidance and customer service support by addressing routine inquiries and routing expert consultations related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) Then an on-site Customer Service / Sales Rep (Tax Coordinator) position at Concentrix is just the right place for you! As a consultative Customer Service / Sales Rep (Tax Coordinator), you’ll join an organically diverse team from 70 countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT We’ll give you all the training, technology, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. As an On-Site Customer Service / Sales Rep (Tax Coordinator), you will: Actively listen to the customer’s concern and put their goals first Deliver personalized consultations to build excitement, clarification, and guidance on tax products and the overall tax preparation process Guide customers through the entire decision process and ensure successful transitions to tax professionals Follow up with leads to encourage completion of their tax filing journey Actively contribute feedback to help improve the Concierge program Deliver expert customer experiences…with a smile Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Sales Rep (Tax Coordinator) role include: Must have a high school diploma or equivalent 1-2 years of consultative sales experience required (sales through service) 1 year of customer service experience required Excellent relationship-building and communication abilities Proficiency in fast-paced multi-tasking, relationship management Achieve revenue targets through strategic account management and upselling opportunities Some tax knowledge is helpful but not required Luxury, Concierge or "care" experience preferred (travel planner, real estate, social worker, case worker, etc.) That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. Sales Incentive program Paid Training Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and Wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, MyOneEarthPromise, and more Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Keywords: Concentrix, Waterford , Customer Service / Sales Rep (Tax Coordinator) - On-Site, Customer Service & Call Center , Dearborn Heights, Michigan